Joyce Lanterman
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Joyce Lanterman |
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Languages:
| Fluent in French |
| Proficient in German |
| Conversationally proficient in Spanish |
Employment History:
| 2002-2005: |
Senior Customer Support Analyst |
| 2004-2008: | Project Manager of Technical Writing and Translations |
| Ariba, Inc. (formerly Procuri, Inc.), Atlanta, GA |
Supported Procuri's on-line eSourcing software in English, French, and German
Performed initial French translation of Procuri's website and help documentation.
Created and maintained on-line and printed Help for Procuri's software using RoboHelp Office 5
Created and maintained internal Help project for department policies and procedures
Coordinated translation of Procuri's software, Help files and on-line Demos to 9 foreign languages
Assisted Vice President of Customer Support in interviewing and evaluating new employee candidates
Assisted with training new employees
| 2000-2001: | Customer Support Analyst, Bristol Myers Squibb, Skillman, NJ |
Supported remote dial-up connectivity for over 4000 end-users
Supported Windows 95 on AST P and M series and IBM 390E and 600 laptops
Supported Apple Newton PDAs
Supported Netscape Communicator 4.72 (Navigator, Messenger, Calendar)
Supported MS Office Suites (95, 97)
Supported Electronic Territory Management (sales tracking database) and IBM Expres T&E (expense reporting software)
| Jan-June 2000: |
Middle School French Teacher (temporary position), Princeton Regional School District, Princeton, NJ |
Implemented curriculum for four 7th grade and two 8th grade French classes
Accompanied students as a chaperone on trip to Québec.
| 1999-2000: |
Bilingual Technical Consultant, Alternative Resources Corporation , Mount Laurel, PA |
Supported PC to mainframe connectivity (Rumba 5.1, Reflection 4.0)
Supported Win 9x, NT 4.0 and MS Office Suites (95, 97, 2000)
Supported Internet Explorer 3.x, 4.x, 5.x and email (MS Outlook, Exchange)
Performed Novell user administration
Translated documents French/English or English/French for intranet web site and employee communications
| 1998-1999: |
Tour Counselor, Sales Team Leader, Cultural Heritage Alliance Educational Tours, Philadelphia, PA |
Contacted clients and prospective sales leads to gauge interest in educational travel
Provided support to clients once they were abroad
Monitored sales activities of 4-person phone sales team
| 1997-1998: | Administrative Assistant, Source One Management Services, Fort Washington, PA |
Served as general Office Manager and Personal Assistant to one of three owners
Typed documents, created spreadsheets in Microsoft Word and Excel 97
Researched prospective clients on World Wide Web
| 1995-1997: | French Teacher, Collegiate School, Passaic, NJ |
Designed and taught curriculum for K-12 French and middle school computer literacy
Initiated one-on-one conversational German class for interested upper school students
Organized and directed trip to France for 12 students
Assisted music director in teaching instrumental music (recorder)
Education:
BA, French, minor in education, Rutgers University, New Brunswick, NJ, class of 1995
| Honors: | Phi Beta Kappa |
| Dean’s List, 7 semesters |
| Study Abroad: | Fall 1988: | ASSE high school semester abroad: lived with French family and attended Collège Paul-Claudel, Wassy, Haute-Marne, France |
| Summer 1994: | Rutgers College summer abroad: attended classes at Université François-Rabelais, Tours, France |
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